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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not received any communication pertaining to a refund..

    Asked by naarealawards on April 20, 2014 at 11:49 PM

    I have cancelled my subscription on 21st April'14 for a plan which i took on 17th April.

    Still, when I sent the cancel request, I have not received any communication regarding  a refund..

    I payed the subscription using a Credit Card.  

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    JotForm Support

    Answered by ashwin_d on April 21, 2014 at 12:08 AM

    Hello naarealawards,

    Upon checking your account, I found that you have already cancelled your subscription but not requested the refund. 

    I have processed the refund for order #INT140418-1168-37235. Please allow 4-7 business days for the amount to reflect in your account.

    Thank you!