Having issues connecting to ZOHO

Hope all is well JOTFORM Folks!

hey we're trying to integrate a client's Zoho with their contact form in Jotform.  But everythime we add their usernam/email and then password and then click on next it comes back with a null statement.  How do we fix this.  Really need to get the contacts inot the ZOHO CRM.

Please help.  :)

have a great rest of youreaster.

Mobilemadman

Hello drakeladue,

I am unable to replicate the issue you are having. I did try to integrate one of my own form with Zoho and one I input the "Username" and "Password" and clicked "Next", it did advanced to next page. Please check the screenshot below:

Do you get any error message or the error message itself is displaying null? I would suggest you to please share a screenshot of the problem and we will take a look. The following guide should help you upload image in your forum post:  https://www.jotform.com/answers/277033

Thank you!

We're also intgrating inot mailchimp at the same time is this potentially causing the issue?  I did attempt to pul the mailchimp integation with the same outcome though

@Mobilemadman

Hi,

Having both Zoho and MailChimp integration on the same form should be fine.

Please try first the following process to start clean.

1. Remove all the integration you have on the form

2. Clear your browser's cache 

3. Open the form

4. Integrate to Zoho CRM . Make sure you have a valid Zoho CRM account

5. Will be better if you generate new API key to be use in MailChimp integration

6. Run integration to MailChimp

After successfully completing both integration, you can test the form and check if contacts/leads were generated on the integrated accounts.

Hope this help. Please inform us if issue remains even after doing all this.

Thanks!

Still getting "null" result from Zoho with the correct user login. Should you be logged in when doing the integration?

Thanks!

No, you do not need to logged into your Zoho Account when doing the integration. The Integration API should work independently. 

- I'm wondering if that account is the main one? Can you please confirm if that is NOT a sub-account? 

- How about the limit for  Active Authtokens?  

Did you also try using another browser? Try Google Chrome and let us know for the result.

Thanks

Yes, I tried chrome, same result. There were three tokens for mail chimp so I removed two and tried same result.

Do I need to authorize Jotform website?

Thanks for any suggestions.

Authorization should automatically be made after you integrate your form to Zoho CRM.

I checked the other threads and found some related information with regards to the Zoho Account TWO Factor Authentication. Is this setting enabled for that particular Zoho Account? If yes, please kindly try disabling that one and redo the integration. See if that fixes the issue.

If you don't want to remove the two factor authentication, use Application Specific Passwords

Please let us know for the results.

Thanks

No two factor authentication is not tured on.

Hello drakeladue,

I am not sure why it is returning the "null" error message.

Let me forward this thread to our back end team and they will investigate the issue further. We will get back to you as soon as we have any update from them.

Thank you!

Hello, 

Can you try clearing your browser's cache and try integrating your form again this time? Can you also share the link to the form in issue so to try your form with integrating with a different account (if in case the issue is with your zoho account).

Looking forward to your response.

Thanks.