3D Authentication Issues with PayPal Business

  • Profile Image
    bobfisher2
    Asked on January 08, 2022 at 01:32 PM

    I have a PayPal Business Account. I keep getting this error when trying to checkout with the "Debit or Credit Card" option of the PayPal Business element: 3D authentication hasn't confirmed. Is there any way to resolve this so that visitors to my form can use their debit or credit card to checkout and make a payment?

  • Profile Image
    Amos_W
    Answered on January 08, 2022 at 04:06 PM

    Hey there,

    3D authentication means that after you submit the purchase, there's an extra authorization process through the bank

    Here's some more info on that

    https://www.jotform.com/blog/what-is-3d-secure-2/

    This could be something with either our back-end or Paypal's so just in case, have a look at Paypal's website, there should be an option to enable 3D, and if it's not there, please let us know

    Also please consider switching to Paypal checkout for a quick fix.

    Please let us know if you need any further assistance,

    Thank you