One of our forms is redirecting to another form upon submission

  • Profile Image
    mcsholder
    Asked on January 08, 2022 at 02:56 PM

    Also there is another issue. When I am using the Jotform app and fill out the form called Upload A Document To The Office, the first question Are you Uploading A Vaccine Card, if you answer YES, your redirected to another Jotform when you press the Submit button.

    It does not work from my app, but I can manually scan the QR code and it works.

  • Profile Image
    Katherine_W
    Answered on January 08, 2022 at 03:18 PM

    Hi again,

    Happy to help!

    To confirm - form https://www.jotform.com/form/203386174950055 is the form in question, correct?

    As your account is HIPAA-Enabled, I am unable to log in, but I was able to create a clone of your form and see that your form has the following conditions to redirect to other forms/URLs based on a field selection:

    1641672876_61d9f0acb87bf_

    In this case, you could simply delete the top condition and replace it with a redirect to the URL that you'd like it to direct to. Was there a specific URL you wanted to direct your form users to upon their selection of "Yes" for the first question?

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    mcsholder
    Answered on January 08, 2022 at 03:29 PM

    My account was HIPAA enabled, but we removed HIPPA because of the issues we were having. It took weeks before Jotform finally removed HIPPA.

    Are you showing our account as HIPPA enabled? Multiple employees are having issues with forms on their phones, app, etc. I am wondering if there is still HIPAA coding somewhere on our account. This HIPPA option has been a nightmare!!!!!!!!!!!!!

    This is the link you should redirect to https://form.jotform.com/220065534234144

    This is the QR Code.

    1641673630_61d9f39e72c6f_

    FYI, if you scan this QR Code it works as it should. But, if you initiate this from within Jotforms app it will not work.

  • Profile Image
    mcsholder
    Answered on January 08, 2022 at 03:33 PM

    I just used the link you provided and that is the previous form before I change it.

  • Profile Image
    mcsholder
    Answered on January 08, 2022 at 04:18 PM

    I had to do a link instead, because our managers needed the form.

    I am concerned that you see HIPAA enable on our account.

  • Profile Image
    Katherine_W
    Answered on January 08, 2022 at 04:22 PM

    Hi there,

    My apologies: I saw the past HIPAA notification. Your account is not HIPAA-Enabled. Again, I apologize for the confusion.

    I am unable to replicate the issue on the Jotform app using a clone of your form: is this happening regardless of the device you use to access the app?