Multiple Email and Download buttons

  • demress
    Asked on January 8, 2022 at 10:45 PM

    I notice that the Thank You page design view shows multiple instances of the Email and Download buttons. Why? This is the case for both forms.


    1641687665 61da2a717a37c  Screenshot 10

  • Mary JotForm Support
    Replied on January 8, 2022 at 10:47 PM

    Hi demress,

    I am unable to replicate this issue on my end. Please try to clear your form cache and try to load your form again.

    https://www.jotform.com/help/229-how-to-clear-your-form-cache/

    Please let us know how it goes.

  • demress
    Replied on January 8, 2022 at 11:25 PM

    Still same result after clearing form cache. The multiple button instances do not show up on the live form after submission, only in the design view.

    I am using Google Chrome browser.

  • Christian JotForm Support
    Replied on January 9, 2022 at 1:06 AM

    Hi there,

    I was able to replicate the issue after cloning your form. You need to simply delete the text as you normally would and it should delete the extra buttons as well.

    1641708283 61da7afbb1d78 ThankYouNext Screenshot 10

    Should you need further assistance, please let us know. Thank you!