Multiple Email and Download buttons

  • Profile Image
    demress
    Asked on January 08, 2022 at 10:45 PM

    I notice that the Thank You page design view shows multiple instances of the Email and Download buttons. Why? This is the case for both forms.


    1641687665_61da2a717a37c_

  • Profile Image
    Mary_F
    Answered on January 08, 2022 at 10:47 PM

    Hi demress,

    I am unable to replicate this issue on my end. Please try to clear your form cache and try to load your form again.

    https://www.jotform.com/help/229-how-to-clear-your-form-cache/

    Please let us know how it goes.

  • Profile Image
    demress
    Answered on January 08, 2022 at 11:25 PM

    Still same result after clearing form cache. The multiple button instances do not show up on the live form after submission, only in the design view.

    I am using Google Chrome browser.

  • Profile Image
    Christian_A
    Answered on January 09, 2022 at 01:06 AM

    Hi there,

    I was able to replicate the issue after cloning your form. You need to simply delete the text as you normally would and it should delete the extra buttons as well.

    1641708283_61da7afbb1d78_ThankYouNext.gi

    Should you need further assistance, please let us know. Thank you!