I'm not receiving email from jotform in my own domain

  • IsraelR
    Asked on April 21, 2014 at 1:48 PM

    Trying to configurate my email adress, but awaiting to receive a super secret code, and nothing happens.

    Any solution?

    Thank You.

     

    Israel Rosario

     

    You can send your sugestion to rmaury@itrackusa.com too.

  • Mike_T Jotform Support
    Replied on April 21, 2014 at 3:35 PM

    Please note that you do not need to verify your email address in order to receive email alerts. However, it is required for custom sender option:

    How to Add a Custom Sender Address to an Email Alert

    As far as I can see, your email is not blocked on our side. Please check your Spam/Junk folder.

    If the issue still persists, please let us know. Thank you.