What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I'm not receiving email from jotform in my own domain

    Asked by IsraelR on April 21, 2014 at 01:48 PM

    Trying to configurate my email adress, but awaiting to receive a super secret code, and nothing happens.

    Any solution?

    Thank You.


    Israel Rosario


    You can send your sugestion to rmaury@itrackusa.com too.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_T on April 21, 2014 at 03:35 PM

    Please note that you do not need to verify your email address in order to receive email alerts. However, it is required for custom sender option:

    How to Add a Custom Sender Address to an Email Alert

    As far as I can see, your email is not blocked on our side. Please check your Spam/Junk folder.

    If the issue still persists, please let us know. Thank you.