I'm not receiving email from jotform in my own domain

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    Asked on April 21, 2014 at 01:48 PM

    Trying to configurate my email adress, but awaiting to receive a super secret code, and nothing happens.

    Any solution?

    Thank You.


    Israel Rosario


    You can send your sugestion to rmaury@itrackusa.com too.

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    Answered on April 21, 2014 at 03:35 PM

    Please note that you do not need to verify your email address in order to receive email alerts. However, it is required for custom sender option:

    How to Add a Custom Sender Address to an Email Alert

    As far as I can see, your email is not blocked on our side. Please check your Spam/Junk folder.

    If the issue still persists, please let us know. Thank you.