Captcha issue: The thank you link not working.

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    bodyjdid
    Asked on January 09, 2022 at 10:43 AM

    the thank you link not working help me
    no action after submiting form, and i don’t get anything

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    Amin_N
    Answered on January 09, 2022 at 10:57 AM

    Hi there,

    We sincerely apologize for any inconvenience you may have encountered.

    Checking the embedded form thank-you page, I see that there's a redirect-to URL in place as shown below.

    1641743658_61db052a3a251_

    If this doesn't work, can we please send a test submission to your embedded form for further investigation?

  • Profile Image
    bodyjdid
    Answered on January 09, 2022 at 11:00 AM

    the problem is the captcha im not robot

    i want to remove it

    im losing too much clients this day

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    Collin_S
    Answered on January 09, 2022 at 11:15 AM

    Hi,

    Thank you for the information, could you please provide us with your IPv4 address from this website and we will whitelist your IP address which would remove the captcha from your end, this happens because you are filling out the form from the same IP address many times and the captcha appears so that your form does not get spammed.

    Here is where you can find your IP address:
    https://whatismyipaddress.com/

    Hope to hear from you soon.

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    bodyjdid
    Answered on January 09, 2022 at 11:19 AM
  • Profile Image
    bodyjdid
    Answered on January 09, 2022 at 11:22 AM
    160.177.10.240
    Le dim. 9 janv. 2022 à 17:15, Jotform a écrit :
    ...
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    Ahmed_S
    Answered on January 09, 2022 at 11:48 AM

    Hi there,

    Our responsible team will check this issue further and will get back to you shortly with the updates.

    Thank you for your patience.

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    Ahmed_S
    Answered on January 09, 2022 at 06:02 PM

    Hi there again,

    Our responsible team has whitelisted your account and the captcha issue should be recovered by now.

    Please give it a try and let us know if you need further assistance, we are happy to help.