Deleted submissions but still over data limit

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    theprojectsolution
    Asked on January 09, 2022 at 12:53 PM

    I purged a lot of submissions but none of them are shown in my trash. I wanted to permanently delete those so that I could free up some space but my data limit is still showing as being over the limit. I waited 30 minutes since my purge (also cleared cache) but it's still showing as being over the limit.

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    ashwin_d
    Answered on January 09, 2022 at 02:05 PM

    Please note that when you delete submissions from the table, it is just moved to "Trashed Entries" section, from where it gets purged automatically in next 30 days. Please check the screenshot below:

    1641754991_61db316f2c85b_trashed.gif

    I would suggest you to please delete the submission from the trashed entries section to completely delete the submissions along with the uploaded files. You may like to take a look at the following guide, which should help you: https://www.jotform.com/help/377-how-to-delete-form-submission-data/#trashed-entries

    Hope this helps.

    Do get back to us if you have any questions.

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    theprojectsolution
    Answered on January 09, 2022 at 03:57 PM

    Ah, thanks for the info. Seems a bit hidden. I thought it would be in the trash in the main account. Thanks for the info!