Can I ditch the CAPTCHA

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    xianwu
    Asked on January 09, 2022 at 12:54 PM

    I see now SUBMIT imposes a CAPTCHA test. Can I eliminate that? How?

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    Collin_S
    Answered on January 09, 2022 at 02:06 PM

    Hi,

    Thank you for contacting us, we would need to whitelist your IPv4 address, you can get the IP address from the following site:

    https://whatismyipaddress.com/

    Once we have the IP we can whitelist it for you and this should remove the captcha that is appearing.

    Hope to hear from you soon.

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    xianwu
    Answered on January 14, 2022 at 03:29 PM
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    Katherine_W
    Answered on January 14, 2022 at 06:32 PM

    Hi there,

    Happy to help!

    Thanks for confirming with us. I have forwarded your request to our corresponding team.

    As soon as we hear back, we will be sure to update you via this thread.

    We thank you in advance for your patience and understanding!

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    Katherine_W
    Answered on January 21, 2022 at 11:26 AM

    Hi again,

    Thank you again for your patience!

    I have heard back from our team that they have gone ahead and whitelisted your IP Address.

    Could you kindly try again and let us know if the issue persists?

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    xianwu
    Answered on January 21, 2022 at 11:42 AM

    I infer that to mean that the CAPTCHA will no longer appear.

    Correct me if I misunderstand.

    Thank you.

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    Katherine_W
    Answered on January 21, 2022 at 12:59 PM

    Hi again,

    Yes: the Captcha should no longer appear. If it does continue to appear, please let us know and we can sincerely re-convene with our associated team.