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    primalpetfoods.com - We changed mail hosts and are receiving a bounce back when submitting forms.

    Asked by Matt Ventura  on April 21, 2014 at 04:29 PM

    Hi - we have migrated from an internal exchange server to a hosted exchange server with intermedia.  we updated our forms to send messages to pop@primalpetfoods.com, however we are receiving the following info in a bounce back.  Could you please help?'

    My name is Matt Ventura and we are the support team for PrimalPetFoods.

    You can reach me at 415-595-1105

    info@ventura-tech.com

    Thank you very much.

     

    -----Original Message-----
    From: Microsoft Outlook
    Sent: Monday, April 21, 2014 11:47 AM
    To: POP
    Subject: Undeliverable: RE: POP Request: POP-02757 - Test 2
    mx.google.com rejected your message to the following e-mail addresses:
    mx.google.com gave this error:
    The email account that you tried to reach is over quota. Please direct the recipient to http://support.google.com/mail/bin/answer.py?answer=6558 dh4si6370385veb.211 - gsmtp
    The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.
    Diagnostic information for administrators:
    Generating server: HUB032-VA-3.EXCH032.serverpod.net
    mx.google.com #552-5.2.2 The email account that you tried to reach is over quota. Please direct 552-5.2.2 the recipient to 552 5.2.2 http://support.google.com/mail/bin/answer.py?answer=6558 dh4si6370385veb.211 - gsmtp ##
    Original message headers:
    Received: from MBX032-E1-VA-4.EXCH032.serverpod.net ([10.216.121.70]) by
    HUB032-VA-3.EXCH032.serverpod.net ([10.216.121.46]) with mapi id
    14.03.0174.001; Mon, 21 Apr 2014 11:47:16 -0700
    Subject: RE: POP Request: POP-02757 - Test 2
    Thread-Topic: POP Request: POP-02757 - Test 2
    Thread-Index: AQHPXZIS5O4HX7jMRUqbVbznnzscFpscaRJQ
    Date: Mon, 21 Apr 2014 18:47:15 +0000
    Accept-Language: en-US
    Content-Language: en-US
    X-MS-Has-Attach:
    X-MS-TNEF-Correlator:
    x-originating-ip: [74.95.5.225]
    Content-Type: multipart/alternative;
     boundary="_000_C1CAFD867CA58C4F8D4C158FFE99924DAD5B2Dmbx032e1va4exch03_"
    MIME-Version: 1.0
    bounce and JotForm email name recipient
  • Profile Image
    JotForm Support

    Answered by jonathan on April 21, 2014 at 07:52 PM

    Hi,

    You can now manually check for e-mail addresses that are bounce listed under your account.

    Please use this guide -How-to-remove-your-email-address-from-bounce-list

    Hope this help. Inform us if you need further assistance.

    Thanks!