Trying to edit/customize pdf and the editor is going crazy

  • Profile Image
    Lost_Valley
    Asked on January 09, 2022 at 11:42 PM

    I'm not sure how to detail what's going on as there seem to be so many things. The editor is just not functioning right now. Can you please help?

    This is on my form titled "BEING EDITED: Internship Program Application - DO NOT EDIT UNLESS YOU ARE ELIZABETH OR HAVE EXPLICIT CONSENT TO EDIT ONLY WHAT YOU'VE ASKED ABOUT" https://form.jotform.com/Lost_Valley/internship-application

    In the screen shots below, the modules are not showing the full text, even after I go through and fix them all, they all get messed up again. And, some of the question text is not showing up - even though I've checked the settings. Sometimes, if I navigate to another tab and then back some things fix themselves - ex: the question text reappears. This wasn't happening last night when I was editing, nor has it happened in a long time, but it has happened to me before. Can you tell me whats going on?

    You can see the text is getting cut off

    1641788431_61dbb40f63e9b_

    At the very bottom you can see a big blank space. This is actually a question with text that i cannot see1641788431_61dbb40f5c142_

  • Profile Image
    Lost_Valley
    Answered on January 10, 2022 at 01:00 AM

    hmmm now I can't even seem to access the custom pdf function...

  • Profile Image
    Norwyn_E
    Answered on January 10, 2022 at 04:28 AM

    Hi there,

    Hope all is well.

    Is this happening when you access the account via a different browser? For now, please open your account via a different browser (i.e Safari or Chrome) or via the incognito mode of the browser to check if this is a browser-related issue.

    If this is not happening on other browsers or in incognito mode, please delete the existing PDF document and create a new one. To do that, please see the demo below:

    1641806598_61dbfb069adca_52.gif

    Let us know if you need further assistance.

    All the best!