What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Subscription Cancellation - Refund Request

    Asked by cyfladmin on April 21, 2014 at 09:32 PM

    we had forms here and they are gone.

    Also if we cancel now do we get a credit on the account? A new board took over and didn't realize we were paying $10. a month for this.

    My Forms where are my forms credit and
  • Profile Image

    Answered by Cesar on April 22, 2014 at 12:44 AM

    Your account currently shows 11 forms on your account. If you are having problems accessing the forms. Please try clearing your browser's cache and logging back in to your JotForm account.

    I have verified that a cancellation request has been made on your account. As the current status on your account shows:

    I will perform a refund request on your PayPal Account. Do allow 10 to 15 business days for this refund to be processed and reflected on your account. 

    Thank you.