What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
To configure paypal and set up your account have you used these steps?
Setting Up Your Payment Account & Products
1. On the form builder select "Payment Tools" and click PayPal
2. Enter your PayPal email address and click next
3. Click Show total on form and click on next
4. Click on Add new product
5. Add a name for each product and a price (with no symbol), Click on "Save product" (lower right corner).
6. Click on Add New Product to add additional products
Adding Item Properties to Your Products
If you are selling a T-shirt, you can ask users to select quantity, color, and size. In order to accomplish this on our example, we're going to add a quantity, color, and size properties.
1. Click Add new option & click next
2. Add the quantity option by clicking finish
3. Add a predefined field for color
4. Finish adding the color option
5. Add a predefined field for t-shirt size
6. Finish adding the t-shirt size option
7. Save your product
Finalizing Your Payment Integration
1. Add more products as you wish or click next
2. Finish setting up your payment integration
This is how our final order form looks like:
There is even a video whic can help on this url:
I hope after using these steps it works well.
I did try to send a test submission and when I clicked on submit button of your form, it redirected me to paypal page but displayed an error message.
It seems you have not used correct PayPal email address. Please check the screenshot below:
Please ensure that you input a valid PayPal email address and test your form again. I am sure that should solve your problem.
Do get back to us if the issue persists.
I thought I did everything correct?
In fact at the end of setting up a new item it says integration complete.
Here is what it says if I select Paypal again. You cannot add more than
Yes, you cannot add more than one paypal integration to the same form. So, if you need to re-create it you first need to delete the existing paypal integration.
Anyways, I have sent this to one of our developers. He will look into the problem and get back to you.
Is the problem still recurring on your end? I have tested your form Second Chance Stroke Survivors Paypal Order Form and I had no problems getting through.
It seems to me though that there was a Paypal server hiccup a few hours ago, as there was another user experiencing the same. The problem was account-specific -- because when I changed the Paypal account on his form to my personal one, the error does not present itself.
Nevertheless, I believe that the problem has been resolved now. Kindly contact us again should you need further help.