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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form shows Internal server error when redirected to PayPal page.

    Asked by 2livesin1 on April 21, 2014 at 11:06 PM

    I launched mhttp://form.jotform.us/form/41086200405138 and no one can get Paypal to function! HELP!

    Page URL:
    http://form.jotform.us/form/41086200405138

    JotForm and
  • Profile Image

    Answered by kimotomaina on April 22, 2014 at 02:21 AM

    Hi 2livesin1.

    To configure paypal and set up your account have you used these steps?

     

    Setting Up Your Payment Account & Products

    1. On the form builder select "Payment Tools" and click PayPal

     

     

    2. Enter your PayPal email address and click next

     

     

    3. Click Show total on form and click on next

     

     

    4. Click on Add new product

     

     

    5. Add a name for each product and a price (with no symbol), Click on "Save product" (lower right corner).

     

     

    6. Click on Add New Product to add additional products

     

     

    Adding Item Properties to Your Products

    If you are selling a T-shirt, you can ask users to select quantity, color, and size. In order to accomplish this on our example, we're going to add a quantity, color, and size properties.

     

    1. Click Add new option & click next

     

     

    2. Add the quantity option by clicking finish

     

    3. Add a predefined field for color

     

    4. Finish adding the color option

     

    5. Add a predefined field for t-shirt size

     

    6. Finish adding the t-shirt size option

     

    7. Save your product

     

    Finalizing Your Payment Integration

    1. Add more products as you wish or click next

     

    2. Finish setting up your payment integration

     

     

    This is how our final order form looks like:

     

    There is even a video whic can help on this url:

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form.

    I hope after using these steps it works well.

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    JotForm Support

    Answered by ashwin_d on April 22, 2014 at 03:37 AM

    Hello 2livesin1,

    I did try to send a test submission and when I clicked on submit button of your form, it redirected me to paypal page but displayed an error message.

    It seems you have not used correct PayPal email address. Please check the screenshot below:

    Please ensure that you input a valid PayPal email address and test your form again. I am sure that should solve your problem.

    Do get back to us if the issue persists.

    Thank you!

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    Answered by 2livesin1 on April 22, 2014 at 07:41 AM
    I thought I did everything correct?
    In fact at the end of setting up a new item it says integration complete.
    Here is what it says if I select Paypal again. You cannot add more than
    ...
  • Profile Image
    JotForm Founder

    Answered by aytekin on April 22, 2014 at 08:53 AM

    Yes, you cannot add more than one paypal integration to the same form. So, if you need to re-create it you first need to delete the existing paypal integration. 

    Anyways, I have sent this to one of our developers. He will look into the problem and get back to you. 

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    JotForm Support

    Answered by NeilVicente on April 22, 2014 at 10:12 AM

    @2livesin1

    Is the problem still recurring on your end? I have tested your form Second Chance Stroke Survivors Paypal Order Form and I had no problems getting through.

    It seems to me though that there was a Paypal server hiccup a few hours ago, as there was another user experiencing the same. The problem was account-specific -- because when I changed the Paypal account on his form to my personal one, the error does not present itself.

    Nevertheless, I believe that the problem has been resolved now. Kindly contact us again should you need further help.

    Best regards