What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I don't receive the e-mail.

    Asked by AenaJangmi on April 22, 2014 at 03:15 AM

    I changed my e-mail address already. But the new e-mails are still sent to my old one. Why is it like this?

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    JotForm Founder

    Answered by aytekin on April 22, 2014 at 03:47 AM

    I made a test submission and checked out email logs and the email was sent successfully to armatignas@gmail.com. You should probably check your spam folder on gmail. 

    [22/Apr/2014:03:44:25 -0400] 41111706924447 AmazonSES Sent email to armatignas@gmail.com - MessageID:00000145886497a6-4ee7331c-b788-4299-bf39-a966e4b42d23-000000 - RequestId:ecd9e118-c9f1-11e3-a691-f96ebb213040