Paypal integration not working

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    NewArtists2021
    Asked on January 10, 2022 at 09:41 AM
    1) Our PayPal portal doesn't seem to be working correctly. It says "Connected" in the Element properties sidebar. Please advise.
  • Profile Image
    Lorenz_A
    Answered on January 10, 2022 at 09:44 AM

    Hi there,

    We apologize for the inconvenience.

    Could you please provide us with more details about the issue? What kind of problem are you having with the integration? Does it return an error upon submission?

    It would be great if you can also provide us a screenshot of the issue.

    Guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/


    We will wait for your response.


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    Lorenz_A
    Answered on January 10, 2022 at 09:45 AM

    Kindly please share with us also the form having the problem so we can check.

    Thank you.


  • Profile Image
    Lorenz_A
    Answered on January 10, 2022 at 09:46 AM

    Disregard the question of which form is having the issue, I see you only have 1 form in your account, so I suppose that's the form with the issue.

    Looking forward to hearing more from you about the problem you're experiencing with PayPal integration.

    Thank you.

  • Profile Image
    NewArtists2021
    Answered on January 10, 2022 at 10:09 AM

    Well, for some reason it is now working. I left things alone waiting for your reply, and - to take the screenshots - I had to proceed with the process. Lo & behold, the (prior) unresponsive PayPal buttons came alive and I was able to send a test payment.

    And the Thank you page popped up as well.

    If I have any further issues I'll be in touch.

    Thanks!