Custom URL is displaying 404 not found error.

  • lyonss
    Asked on April 22, 2014 at 5:30 AM

    http://www.jotformeu.com/lyonss/St_Paul's_25/4/14

     

    I am getting a 404 not found error

     

    Thanks

     

    Sam

     

  • Ashwin JotForm Support
    Replied on April 22, 2014 at 6:52 AM

    Hello Sam,

    It seems you are using custom URL. The above form URL will not work because you are using date in the URL which has separator "/". Technically "/" will check for a child folder in the web server.

    Please avoid the "/", "'", ";" and any other special characters from the custom URL and that should solve your problem. Please be noted that "_" and "-" will work just fine in your form custom URL.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • abajan Jotform Support
    Replied on April 22, 2014 at 6:56 AM

    Just to add to my colleague's advice, the apostrophe in St_Paul's will also cause a problem.

  • kimotomaina
    Replied on April 22, 2014 at 7:00 AM

    Hi lyonss

    Have you tried creating another form using the same procedure and account but and did not work as well?

    Thank you.