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    Custom URL is displaying 404 not found error.

    Asked by lyonss on April 22, 2014 at 05:30 AM

    http://www.jotformeu.com/lyonss/St_Paul's_25/4/14

     

    I am getting a 404 not found error

     

    Thanks

     

    Sam

     

    www thanks jotformeu
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 22, 2014 at 06:52 AM

    Hello Sam,

    It seems you are using custom URL. The above form URL will not work because you are using date in the URL which has separator "/". Technically "/" will check for a child folder in the web server.

    Please avoid the "/", "'", ";" and any other special characters from the custom URL and that should solve your problem. Please be noted that "_" and "-" will work just fine in your form custom URL.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    JotForm Support

    Answered by abajan on April 22, 2014 at 06:56 AM

    Just to add to my colleague's advice, the apostrophe in St_Paul's will also cause a problem.

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    Answered by kimotomaina on April 22, 2014 at 07:00 AM

    Hi lyonss

    Have you tried creating another form using the same procedure and account but and did not work as well?

    Thank you.