What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Alphanumeric value if getting trimmed when exported to excel.

    Asked by christellabee on April 22, 2014 at 06:16 AM

    The field "Postcode'' in this form (Dutch area code) users fill in with four digits and two letters. But when I download submissions in excel, the letters disappear. This wasn't the case before. Could this be a problem in you excel settings? Or is it my settings? When I see the submissions online in Jotform, they are correct with letters....

    Page URL:
    http://www.landleven.nl/Home/Winacties/Zomerfair-Soestdijk/

    excel Submissions JotForm problem
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 22, 2014 at 07:51 AM

    Hello christellabee,

    I'm sorry for the trouble caused to you.

    I am able to replicate the issue you are having. There seems to be some technical glitch where alphanumeric field value is getting trimmed and it is not related to your form specifically.

    I am creating a bug report and sending it to our back end team. We will get back to you as soon as this issue is fixed.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by NeilVicente on April 22, 2014 at 09:42 AM

    Problem fixed.

    Best regards!