- christellabeeAsked on April 22, 2014 at 06:16 AM
The field "Postcode'' in this form (Dutch area code) users fill in with four digits and two letters. But when I download submissions in excel, the letters disappear. This wasn't the case before. Could this be a problem in you excel settings? Or is it my settings? When I see the submissions online in Jotform, they are correct with letters....
- JotForm Supportashwin_dAnswered on April 22, 2014 at 07:51 AM
I'm sorry for the trouble caused to you.
I am able to replicate the issue you are having. There seems to be some technical glitch where alphanumeric field value is getting trimmed and it is not related to your form specifically.
I am creating a bug report and sending it to our back end team. We will get back to you as soon as this issue is fixed.
- JotForm SupportNeilVicenteAnswered on April 22, 2014 at 09:42 AM