Re. Not Receiving Pdfs in email.

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    manojdirector
    Asked on January 10, 2022 at 11:57 AM

    Dear Sir / Mam,

    I am not receiving the pdf and the attached pdf (Total 2 pdfs) in 4 of my forms. Please help me out.

    The form links are

    1. https://form.jotform.com/211432161515039
    2. https://form.jotform.com/211466946582465
    3. https://form.jotform.com/211566558801459
    4. https://form.jotform.com/211513365483453

    Please do help me out as it's a bit urgent.

  • Profile Image
    Amos_W
    Answered on January 10, 2022 at 02:22 PM

    Hey there,

    Are you referring to the PDF that is attached to the notification email that you are receiving after each submission?

    If so,

    Please have a look at the following article

    https://www.jotform.com/help/503-how-to-include-submissions-as-pdf-attachment-in-the-email-notifications/

    Please let us know if you need any further assistance,

    Thank you

  • Profile Image
    manojdirector
    Answered on January 10, 2022 at 11:43 PM

    No, the Auto responder email. I have selected the option to attach pdf but the respondent is not receiving the pdf but they are receiving the email. Please help out. This is happening only in these 4 forms. I have used the pdf editor in many forms but this is the first time this is happening to me.


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    Rehan_F
    Answered on January 11, 2022 at 12:44 AM

    Greetings,

    Kindly note that if the attachment size is larger than 5MB in the email then the attachments will not be included in the emails.

    What is the size of the attached file in your Autoresponder? If you believe that the total size of the uploaded files and the attachments is less than 5MB then kindly allow us to send a test submission on your form to check this further.

    Looking forward to hearing from you.

    Thanks

  • Profile Image
    manojdirector
    Answered on January 11, 2022 at 01:11 AM

    Thanks... Now, its good...