Why can't I access form templates?

  • Profile Image
    philval
    Asked on January 10, 2022 at 01:16 PM

    Hi.

    Is there an issue with my account? I'm unable to create any new forms. I have the silver plan, why is it forcing me to upgrade my plan?

  • Profile Image
    Carl_N
    Answered on January 10, 2022 at 03:39 PM

    Hello philval,

    Is there an issue with my account? I'm unable to create any new forms. I have the silver plan, why is it forcing me to upgrade my plan?

    Because your account is active and under its usage limits, I recommend trying logging out then back in.

    If the issue persists, please record a screenshot of the error and post it here.

    https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/

    Please let us know if you have any questions.