Not receiving Autoresponder email.

  • Profile Image
    info.mavelsa
    Asked on January 10, 2022 at 02:00 PM

    Hi, some users are reporting that they are not receiving the confirmation email. It begins today at morning. I would like to know if there is a problem from your side or something.


    Thank you

  • Profile Image
    Laura_L
    Answered on January 10, 2022 at 06:54 PM

    Hi,

    We apologize for the inconvenience caused to you.

    Can I confirm if this is occurring on a specific form, or all of your forms?

    I have cleared your form cache. May I ask you to remove the current confirmation email, create a new one, and make a test submission on your form to see if you would receive the new email?