Not getting notifications

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    triplevdesigns
    Asked on April 22, 2014 at 10:42 AM

    I've setup a form for a client and he said he's not recivieng the forms...I also set it up so that the person filling it out gets a copy. I've gotten all of my copies, anybody knwo what is going on and how I can fix it? I've checked his address several times and its correct.

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    Carina
    Answered on April 22, 2014 at 11:53 AM

    I kindly ask you to share with us the form's or website's url so we can analyse better this matter.

    You can check our guide to see if the notification is well configured. Or perhaps the email is in our bounce list. You can check our guide for more details.

    If the email is not in our bounce list perhaps it's the email provider that is blocking the notification for being sent from a noreply/noresponse address. You can try to add a custom sender email address.

    Please let us know if the problem persists.

    Thank you