Suspended account - Covizonelabs2

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    covizonelabs
    Asked on January 10, 2022 at 06:47 PM

    Hello Jotform team,

    We had reached out to your team about our initial account Covizonelabs and to ensure continued services as we are running a COVID-19 test program across the United States, we had to opened Covizonelabs2 temporarily while we resolve our main account.

    Your team has now closed our Covizonelabs2 account, probably due to the same issue, i specifically told your team via my email yesterday from info@covizonelabs.com that you should change our email to our corporate email address.

    1. amd@covizonelabs.com
    2. info@covizonelabs.com

    However, none of your team member has effected that change and as a result that account has been closed again as the previous one.

    We are a legitimate organization, and we provided all the information you requested.

    Website: www.covizonelabs.com

    Critical Issue: we have be using the Covizonelabs2 account since morning to collect testing application at the test center, and we would pull the data down by midnight and move it to our LIS systems. Please as a matter of urgency, kindly open the account as we have provided the proof you need.

    We are happy to pull all of our data from Covizonelabs2 account and you can close it.

    We basically open the covizonelabs2 account on Saturday night to maintain Business continuity while we resolve the issue with your team for the covizonelabs account.

    We have provided the following document to your team earlier which is why you re-activated the other account;

    1. Approval from Illinois State Department of Health
    2. Link to our company website
    3. Sample of our testing results
    4. Link to our LIS Portal - https://covizone.ocllis.com/login

    Kindly expedite this request. See below from your team earlier.

    1641858434_61dcc582e7fed_


    Best Regards,

    Ali Suleiman

    Senior Director

    COVIZONELABS



  • Profile Image
    covizonelabs
    Answered on January 11, 2022 at 01:26 AM

    Hello Jotform team,

    Following up on our support request after 6hours please we need your team to quickly re-activate our covizonelabs2 account. I already provided all the requested information and please review the email that i sent 6hours ago for more context.

    Thanks for your prompt feedback.

    Best Regards,

    Best Regards,

    Ali Suleiman

    Senior Director

    COVIZONELABS




  • Profile Image
    Yau_C
    Answered on January 11, 2022 at 01:26 AM

    You closed our Covizonelabs2 account,

    I told you to change our email address.

    1. amd@covizonelabs.com
    2. info@covizonelabs.com


    Hi,

    I need to ask our review team to check and see what you need to do in order to re-activate your account.

    We are not allowed to change your settings including your email address.

    You can change your account email yourselves.


  • Profile Image
    covizonelabs
    Answered on January 11, 2022 at 02:07 AM

    Hello Jotform team,

    Have sent another email to your reviewer team from our corporate email address, until you open our account unfortunately we cannot change the mail account as advised.

    Kindly advise your team to expedite the request.

    Best Regards,

    Ali Suleiman

    Senior Director

    COVIZONELABS


  • Profile Image
    Christian_A
    Answered on January 11, 2022 at 05:46 AM

    Hi,

    Both of the accounts, covizonelabs & covizonlabs2 appear to be active. You should now be able to sign in on both accounts and update the email addresses if you still need to. Should you have additional queries, please let us know.

    Thank you!