Subscription Cancellation Request

  • Profile Image
    Natebaby
    Asked on January 10, 2022 at 07:16 PM
    How can I cancel My subscription?
  • Profile Image
    Carrissa_M
    Answered on January 10, 2022 at 07:23 PM

    If you want to cancel your subscription, please follow the steps below:

    1. Login to your Jotform account
    2. Hover on your picture/avatar in the upper right corner
    3. Click on Settings

    my-forms-open-profile-settings-bronze

    4. Go to the Billing tab, then click the Change Plan button.

    myaccount-billing-change-plan

    5. From your current plan, you can switch to the Starter (Free) Plan by clicking on the Downgrade button.

    starter-free-downgrade-button

    6.A pop-up window will provide additional information about the downgrade. Please follow the instructions mentioned to proceed with canceling your plan or switching back to the “Free” account.

    Let us know if there's anything else we can further assist.