Subscription Cancellation Request

  • Natebaby
    Asked on January 10, 2022 at 7:16 PM
    How can I cancel My subscription?
  • Carrissa JotForm Support
    Replied on January 10, 2022 at 7:23 PM

    If you want to cancel your subscription, please follow the steps below:

    1. Login to your Jotform account
    2. Hover on your picture/avatar in the upper right corner
    3. Click on Settings

    my forms open profile settings bronze Screenshot 10

    4. Go to the Billing tab, then click the Change Plan button.

    myaccount billing change plan Screenshot 21

    5. From your current plan, you can switch to the Starter (Free) Plan by clicking on the Downgrade button.

    starter free downgrade button Screenshot 32

    6.A pop-up window will provide additional information about the downgrade. Please follow the instructions mentioned to proceed with canceling your plan or switching back to the “Free” account.

    Let us know if there's anything else we can further assist.