What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please disable automatic renewal for my subscription plan

    Asked by robertyesid on April 22, 2014 at 11:30 AM

    Good day, I do not wish to renew the subscription every month, I have not used the capacity of the first month, so there is no need to renew the service monthly cornering ability. I appreciate that answer I cancel the automatic renewal. thanks

    Screenshot
    thanks auto renew subscription
  • Profile Image
    JotForm Support

    Answered by TitusN on April 22, 2014 at 01:12 PM

    Hello,

    The automatic renewal to your subscription (79547336) has been cancelled as requested.

    Your submission limits are reset each month - so your monthly submscription that you pay for will only allow that capacity for one month - it does not get carried over to the next month. 

    Please let us know how we can assist further

  • Profile Image
    JotForm Support

    Answered by TitusN on April 22, 2014 at 01:22 PM

    Hello,

    With the cancellation of autorenewal  - your account will be set back to "Starter/Free" on 2014-05-23.

    Please let us know if we can assist further.