- bellevuefineartAsked on April 22, 2014 at 02:00 PM
I just received a notification from paypal that a bill from Jotform was rejected. I have not idea why. I came here and it says "change payment method", but I seem unable to do so. I click on the "paypal" or payment method and nothing happens. But my paypal is also just fine. A large Dropbox annual payment just went through.
It says my account is expired, but we really count on this. I want to renew ASAP.
Bellevue Fine Art Repro LLC
- bellevuefineartAnswered on April 22, 2014 at 03:12 PM
- JotForm SupportMike_TAnswered on April 22, 2014 at 04:54 PM
As far as I can see, you have recently upgraded to the JotForm Premium Yearly plan, so your account is in a good standing.
Please note that failed payment alerts related to the old PayPal subscription S-6CE963184U725153C that is attached to firstname.lastname@example.org PayPal account. If that PayPal account is alive you might want to cancel mentioned subscription on it.
Thank you for using our service.
- bellevuefineartAnswered on April 22, 2014 at 05:13 PM
I figured out how to change the billing. It's ok. thanks