What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Billing - my paypal was rejected, trying to change payment method but can't

    Asked by bellevuefineart on April 22, 2014 at 02:00 PM


    I just received a notification from paypal that a bill from Jotform was rejected. I have not idea why. I came here and it says "change payment method", but I seem unable to do so. I click on the "paypal" or payment method and nothing happens. But my paypal is also just fine. A large Dropbox annual payment just went through.

    It says my account is expired, but we really count on this. I want to renew ASAP.




    Scott Moore

    Bellevue Fine Art Repro LLC


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    Answered by bellevuefineart on April 22, 2014 at 03:12 PM


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    JotForm Support

    Answered by Mike_T on April 22, 2014 at 04:54 PM

    As far as I can see, you have recently upgraded to the JotForm Premium Yearly plan, so your account is in a good standing.

    Please note that failed payment alerts related to the old PayPal subscription S-6CE963184U725153C that is attached to scott@bellevuefineart.com PayPal account. If that PayPal account is alive you might want to cancel mentioned subscription on it.

    Thank you for using our service.

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    Answered by bellevuefineart on April 22, 2014 at 05:13 PM

    I figured out how to change the billing.  It's ok. thanks