What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Got notice of "reaching limit" after I upgraded and paid again?

    Asked by Gamezrodolfo77 on April 22, 2014 at 03:04 PM

    Thanks for your support. I got and email stating that I was approaching my limit which  surprized me since I thought I had already upgraded. I increased my package again and paid the new fee. After checkin my statements I found out I did upgrade last month on March 28, 2014 for $139 and upgraded and enrolled again today April 22 for $90 since in essence I was billed twice. Can you please look into my account so I can be refunded for one of my payments? thank you.

    upgraded and I upgraded email thanks billed my account
  • Profile Image
    JotForm Support

    Answered by TitusN on April 22, 2014 at 04:52 PM

    Hello,

    We sincerely apologize for this inconvinience.

    I acknowledge that on March 28, 2014, you paid $139 for a Bi-yearly Subscription S-8EU79204DY5398902

    I also acknowledge that today (April 22 2014) you made another annual payment of $90 for a yearly Premium Subscription S-6Y384202N7234140K

    The first payment did not apply to your Jotform account - and hence the message you recieved that you were approaching the limit.

    To correct this, I have sent a request to have the $90 payment refunded.

    You may also want to cancel that subscription on paypal using the following steps:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number (S-6Y384202N7234140K)
    4. Click on "Cancel Subscription" button.

    When you complete these steps - kindly let us know so that we can check our system and make sure all is OK.

    Again - we apologize for any inconvinience caused.

  • Profile Image

    Answered by Gamezrodolfo77 on April 22, 2014 at 05:41 PM
    Hello, thank you for your prompt response. I have done as you asked and cancelled subscription, please confirm. Thanks a lot for your customer service, Ive always been very impressed with your response time. -Rodolfo
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on April 22, 2014 at 08:26 PM

    I confirmed the cancellation. Your account should be all set now with the Premium Bi-Yearly attached to it. Expect the refund returned to your account within 4-10 business days.

    Thank you

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    JotForm Support Manager

    Answered by Jeanette on May 06, 2014 at 12:19 AM

    Due to lack of enough instructions, I refunded the bi-yearly one, rather than the yearly one. Sorry for the inconvenience. If you want to still have the bi-yearly subscription, I can do a switch, but you must to do the re-upgrade again.

    Let us know when you are ready so we can help you to keep the account in good standing until you complete the process.