What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how do I cancel my account?

    Asked by thegroves on July 30, 2011 at 02:29 PM
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    JotForm Support

    Answered by NeilVicente on July 30, 2011 at 02:54 PM


    I looked up your account details and found that your subscription is already cancelled. Since your billing date is on the 20th of each month, your account shall stay Premium until the time you have paid for expires. Cancelling your premium subscription will not affect your forms in any way. Your account's forms and data will remain intact and unaffected.

    Do you still need any assistance with regards to this issue? Should I consider this support ticket as resolved? We will be awaiting your response. Thanks!


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    JotForm Support

    Answered by NeilVicente on July 30, 2011 at 03:12 PM

    How do I verify I won't be charged again?


    kelly lightfoot




    Hi Kelly,

    Since I did not find your subscription details in our credit card payment gateway, I assume that you paid for your subscription via Paypal.

    You can confirm that your subscription has been cancelled by logging in to your Paypal account. Click on History, then click Subscriptions. It should show your subscription details to Jotform with status as "Cancelled".

    Hope this information helps. Feel free to contact us again if you have other questions. Thank you for doing business with Jotform!