how do I cancel my account?

  • Profile Image
    thegroves
    Asked on July 30, 2011 at 02:29 PM
  • Profile Image
    NeilVicente
    Answered on July 30, 2011 at 02:54 PM

    Hi,

    I looked up your account details and found that your subscription is already cancelled. Since your billing date is on the 20th of each month, your account shall stay Premium until the time you have paid for expires. Cancelling your premium subscription will not affect your forms in any way. Your account's forms and data will remain intact and unaffected.

    Do you still need any assistance with regards to this issue? Should I consider this support ticket as resolved? We will be awaiting your response. Thanks!


    Neil

  • Profile Image
    NeilVicente
    Answered on July 30, 2011 at 03:12 PM

    How do I verify I won't be charged again?

    Kelly

    kelly lightfoot
    OWNER | CREATIVE DIRECTOR
    ampersand
    KELLY@AMPERSANDBRANDING.COM
    660.441.4888
    WWW.AMPERSANDBRANDING.COM

     

    -----------

     

    Hi Kelly,

    Since I did not find your subscription details in our credit card payment gateway, I assume that you paid for your subscription via Paypal.

    You can confirm that your subscription has been cancelled by logging in to your Paypal account. Click on History, then click Subscriptions. It should show your subscription details to Jotform with status as "Cancelled".

    Hope this information helps. Feel free to contact us again if you have other questions. Thank you for doing business with Jotform!


    Neil