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    Pay Pal on form

    Asked by SaraKrosch on April 22, 2014 at 04:36 PM

    I would like to use PayPal to accept payments wintin my form.  I have a regular Paypal Merchant account (NOT Payments Pro).  When I drag and drop the paypal otion into my form I am not sure how people will use it to actually pay. 

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    JotForm Support

    Answered by Welvin on April 22, 2014 at 07:36 PM


    You have to make sure that you provide the correct Paypal Email Address in the Paypal Integration. Please check this guide for additional information about Paypal Forms: PayPal-Forms. On the first screenshot of this guide, you will see the window for you to provide your email address.

    Now, a person will select a product item to your form and once that person submits the form, he/she will be redirected to the Paypal Payment page to pay the item. Note that there's a certain timeframe that if a person won't send the payment after being redirected to the payment page, the payment will be marked as incomplete. You can check incomplete payment to your form submissions page, check this guide: How-to-View-Incomplete-Payments

    I would suggest trying to submit to your form so you'd know how that redirects to Paypal.