A field isn't showing up for some members

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    sigmapi1897
    Asked on January 11, 2022 at 11:36 AM

    On one of our forms, a field isn't showing up for some users (Unique name= standardsjudicialBoard260, title is "Standards/Judicial Board Members and Emails"). They see the title but no input fields.

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    Fahad_M
    Answered on January 11, 2022 at 12:52 PM

    Hi,

    We apologize for the inconvenience.

    I have cloned your form and did a test, I have checked on multiple devices and browsers. I can easily see the field "Standards/Judicial Board Members and Emails".

    I have also deleted your form cache in case it is causing the issues.

    Can you please check again? If the issue persists please let us know on which device and browser your users not able to view the field?


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    Chris Carter 
    Answered on January 11, 2022 at 02:16 PM

    Google Chrome

    Dell laptop

    Ad blocker is turned off and still not seeing the fields

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    sigmapi1897
    Answered on January 11, 2022 at 02:17 PM

    Google Chrome

    Dell laptop

    Ad blocker is turned off and still not seeing the fields

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    Fahad_M
    Answered on January 11, 2022 at 04:10 PM

    Hi,

    I have checked your form and I can still see the fields for "Standards/Judicial Board Members and Emails"

    1641934971_61ddf07b0d808_formfields.png

    Can you please share the screenshot? So that we can check further.

    You can check guide regarding posting screenshots: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/

    Also please remove cache of browser and also check in incognito mode of Google Chrome

    Looking forward to hearing from you soon

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    sigmapi1897
    Answered on January 12, 2022 at 11:47 AM

    Here's a screenshot 1642006067_61df0633c4df6_

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    Patrick_R
    Answered on January 12, 2022 at 12:22 PM

    Hi there,

    I do see the problem in your screenshot; but, I can't replicate it myself.

    Q) Can you please check again; but, this time from a different web browser?

    Let us know if you still face issues.

    Thank you!