Inbox: Documents uploaded not opening

  • Profile Image
    rumanadsouza
    Asked on January 11, 2022 at 12:55 PM

    Hi,

    I have noticed on the EquipCare Invoices & Receipts portal that when I click on the document they have uploaded, it will not open anymore. You can download it but when you click on the document as shown below it says the document has "failed to upload". This is a recent issue as a week ago it was working just fine. Can we get this fixed asap?

    p.s. I have tried restarting and using another browser - still no change.

    1641923614_61ddc41ea5dd0_

    1641923735_61ddc4970d46e_

    Screenshot
  • Profile Image
    Christopher
    Answered on January 11, 2022 at 02:56 PM

    I have cloned your form and tested it and I was able to replicate the issue.

    I have forwarded this ticket to our back-end team.

    Please take note that we cannot provide an ETA, but once updates are available we will notify you here.

    Thank you for your patience and understanding.