cant delete my account

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    undialedtv
    Asked on January 11, 2022 at 02:08 PM

    I am trying to delete/cancel my account but it says my password is incorrect.

    I went in and changed it to another password and now that password is still being shown as incorrect?

  • Profile Image
    Francis_U
    Answered on January 11, 2022 at 03:39 PM

    Hello undialedtv,

    Thank you for reaching out to us.

    I just want to confirm if you want to delete your account or just cancel your Silver subscription in your account?

    Would you like for us to cancel your Silver plan and refund the charge of $16.27?

    We can do that without deleting your account, your forms, and your submissions. But if you wish to delete your account as well, just let us know.

    For resetting your password please see the guide below:

    https://www.jotform.com/help/489-how-to-reset-jotform-account-password


    We will wait for your response.

    Thank you,

  • Profile Image
    undialedtv
    Answered on January 11, 2022 at 09:33 PM
    Hey Francis,
    That would be really appreciated if you did.
    Undialed LLC
    www.Undialed.co
    *2820 S Alma School Rd Ste 18 #163,*
    *Chandler Arizona 85286*
    ...
  • Profile Image
    Yau_C
    Answered on January 11, 2022 at 10:14 PM

    Hi,

    Your account email is info@un***led.co.

    You need to reset your password with this email address via 'Forgot my password' link.

    Please check your spam and trash folder if you didn't receive the reset password email.

    Please refer to this guide on how to delete your account:

    https://www.jotform.com/help/527-how-to-delete-my-account/

    Let us know if you need further assistance.