Received error message when first tired to send this support ticket.

Received error message when first tired to send this support ticket.
Account is locked. How do I unlock it?
username: mdubee (this needs to be changed, but couldn't even though logged in as admin)
acct. name: Kayla Gasker
email on account: kgasker@arrowheadlakepa.net
Why doesn't Jotform have any telephone cu

Hello Kayla,

Thank you for contacting Jotform. As far as I can check, there is no account registered with the username mdubee. We only have guest accounts registered with the email address kgasker@arrowheadlakepa.net.

Do you have a form URL; we'll be able to track your account using that form. But, in case you're referring to this guest account only; then, you need to signup for a regular account using this email address; it will merge the Guest accounts with the regular account; then you'll you'll be able to change account username along with other account information from the account settings page.

Let us know if you have questions.

Thank you!