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joinvirgilAsked on January 12, 2022 at 7:09 AM
There is no confirmation email back after request submission as well
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Patrick_RReplied on January 12, 2022 at 7:13 AM
Hi there,
Kindly note that there aren't any issues with the Support system. I am also not seeing any ticket from your account.
Q) Did you create these tickets without logging in?
Also, please check your Inbox's SPAM folder for these emails; sometimes, our emails land there.
Let us know if this doesn't help.
Thank you!
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joinvirgilReplied on January 12, 2022 at 7:28 AM
Hi,
I was definitely logged in and SPAM folder is empty, there are other mails that recently went into SPAM but there is no any JotForms Support related one. So there is definitely an issue.
I'm going to give it a try one more time, and will make it private support request. Please monitor it and let's proceed further there.
Thanks in advance!
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Monte JotForm SupportReplied on January 12, 2022 at 7:48 AM
Hello joinvirgil,
Thank you for contacting Jotform Support. I saw that your new request is successfully sent and replied by my colleague.
Please let us know if you need further assistance.