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charlesdbushAsked on January 12, 2022 at 7:15 AM
Good morning
My subscription was automatically renewed yesterday but I did not receive a renewal notice. It was not my intention to renew this year. Please reverse this renewal and credit my credit card. Thank you.
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Sheena JotForm SupportReplied on January 12, 2022 at 7:42 AM
Hi charlesdbush,
Hope your day is going well.
As per checking, your account is already downgraded and a refund was already processed. Kindly expect it to reflect on your account within 2-7 days.
Warmest,
Sheena