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    The text-area field generates an error for word entry limits that is easy to miss when submitting the form

    Asked by caroldiehl on April 23, 2014 at 06:44 AM

    I am trying to apply for a Harpo Foundation grant. The error message says there are erros on the form. How do I know what these errors are?

    Page URL:
    https://secure.jotformpro.com/form/40586049939973

    message
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    JotForm Support

    Answered by ashwin_d on April 23, 2014 at 09:36 AM

    Hello caroldiehl,

    Do you mean to say that on click of submit button, you get an error message as "There are errors on the form. Please fix them before continuing."

    You get this error when you have not input some value in required field. You can also see this error in case the data input by you is not in desired format. You need to simply scroll up and find out the error message being displayed for any field. Please check the screenshot below:

    Once the errors of highlighted fields are corrected and then clicking on the submit button will not show you any error. You should be able to submit the form as expected.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by caroldiehl on April 23, 2014 at 09:51 AM
    Thanks, I get that! It would be easy if there were a highlighted field to tell me where the error is, but there is not.
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    Answered by caroldiehl on April 23, 2014 at 09:51 AM
    This is the only place where a pink bar appears:
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    JotForm Support

    Answered by ashwin_d on April 23, 2014 at 10:52 AM

    Hello caroldiehl,

    I'm sorry for the trouble caused to you.

    I am unable to replicate the issue you are having. I was able to submit the form successfully. Please check the screenshot below:

    Did you try to share a screenshot in your previous message where pink bar appears? We are unable to see the image you uploaded. Please share the screenshot again and we will take a look. The following guide should help you upload image in your forum post:  https://www.jotform.com/answers/277033

    Also let us know on which browser are you using to submit your form and we will check it here.

    We will wait for your response.

    Thank you!

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    Answered by caroldiehl on April 23, 2014 at 11:21 AM
    I also wrote to the Foundation and found out that there is a 200 word limit to the Artist's Statement. That seemed to be the problem, not at all clear on the form.
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    Answered by EliezerN on April 23, 2014 at 01:00 PM

    Thanks for the additional informtaion and the clarification.

    So, all you need to do is to make sure to not to over pass that limit of characters or words. Then the form will work fine for you.

    Let us know if you need further assistance with this query.

    Thanks

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    Answered by caroldiehl on April 23, 2014 at 01:11 PM
    If you are looking to improve your form, that could be MUCH more clear. Not everyone can guess what 400/200 means. Looks like some kind of code.
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    JotForm Support

    Answered by TitusN on April 23, 2014 at 02:44 PM

    Hello,

    Yes  - that is a valid observation - the indicator is not as intuitive as it should be.

    I have asked our developers to consider the illustration below as afix:

    That would be more informative - would you agree?

    Thanks

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    Answered by caroldiehl on April 23, 2014 at 03:01 PM
    Thanks for being so responsive! And I would add in addition to "200 words"--"200 word maximum"
    Yes. much more informative!
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    JotForm Support

    Answered by TitusN on April 23, 2014 at 04:27 PM

    Hmmm...

    How about we meet in the middle - 0/200 words used

    The 0/200 part is a counter which must be there, such that if you enter 150 words - the counter would read 150/200 Words Used - which is why I would have difficulty using the word "Maximum" - perhaps I missed what you intended to communicate - please correct me if I did.

    Alternatively - we could include a countdown number - 50 Words out of 200 to go,  or 200 Words to go

    Thoughts?

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    Answered by caroldiehl on April 23, 2014 at 07:21 PM
    What was not clear was that I could not go over 200 words. So however you express that...."200 word max" will do it too.
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    JotForm Support

    Answered by EltonCris on April 23, 2014 at 10:12 PM

    @caroldiehl

    Maybe adding a word after the counter will help?

    Example:

    0/50 Words Max

    Or you can change the word "Words Max" to your preference. To do that, just inject this CSS code to your form.

    [id$="-limit"]:after {

    content: " Words Max";

    }

    Guide: How-to-Inject-Custom-CSS-Codes

    Hope this workaround helps!

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    Answered by caroldiehl on April 23, 2014 at 10:21 PM
    Perfect! I appreciate your attention to this!
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