Incomplete data on submissions

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    Asked on January 12, 2022 at 08:23 AM

    Good Morning,

    I have received multiple order payments but I have not been receiving the submissions to tell me which pick up location has been chosen.

    Thank you!

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    Answered on January 12, 2022 at 08:32 AM


    Thank you for reaching out to us!

    You must be referring to incomplete submissions specifically the "Choose Pickup Date and Location" field.


    I suggest that you make this field "required" so your form users won't be able to proceed in submitting the form without selecting an option.

    Let us know if you have further questions.



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    Answered on January 12, 2022 at 08:35 AM

    Thank you Nina. I will make that required, but I am not receiving any submissions at all even though multiple people have proceeded through and placed orders.

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    Answered on January 12, 2022 at 08:54 AM


    I checked your form and found out that you have Pending payments.


    Please enable your Paypal IPN. Check our Paypal FAQ page to learn on how to enable IPN in your Paypal account Paypal Incomplete Payments FAQ.

    So, if you received the payments, you can simply mark pending payments as complete in the incomplete payments wizard. Otherwise, if you have not received any payments, you can delete them if you want.

    Kindly give it a try and let us know how it goes.

    Thank you.