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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error message: Form over quota

    Asked by Elaine Sauvé  on April 23, 2014 at 09:54 AM

    Hi, 

     

    my name is Elaine Sauvé , i am the director at APVDC, you are providing us with a form through our website for people to print and pay via paypal, the thing is that we are having  a problem with the form.

     

     we get this quote 

    Form over quota

    This form has exceeded its allocated quota.

     

    when clicking to load and filled the form


    Page URL:
    https://secure.jotform.com/form/13091803679

    problem style size name
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 23, 2014 at 11:01 AM

    Hello Elaine,

    You have exceeded the allowed submission limits. Your forms are currently disabled and that is the reason why you are seeing this error message. Only 10 SSL submissions are allowed in free account and you have already received 11 SSL submissions.

    You should have received the warning emails which are sent whenever you reach close to submission limits.

    I have manually reset your SSL counter to zero and your account is now active. Please be informed that we can reset the counter only once per account. You should stop using the secure forms urls and secure embed scripts should be replaced by non secure embed scripts.

    Thank you!

  • Profile Image

    Answered by Elaine Sauvé  on April 23, 2014 at 11:21 AM
    Thank you very much, since I’m newly directing this association, I was not aware of these formality.

    How could we continue to use your services after the SSL reset is finished?

    Thank you and have a good day!

    Elaine Sauvé Description : Description : grenouille (4)
    Directrice

    Association des personnes vivant avec la douleur chronique
    115, boulevard. Sacré-Cœur, bureau : 211
    Gatineau (Québec) J8X 1C5
    www.douleurchroniqueoutaouais.ca
    Tél. : 819-246-4932
    Fax : 819-246-4933

    Vous êtes inscrit à notre liste d’envoi. Si vous ne désirez plus recevoir les rappels pour les activités.
    Veuillez simplement nous en faire part en répondant à ce courriel. Merci!


    De : JotForm Support Forum [mailto:jotform@jotmails.com]
    Envoyé : 23 avril 2014 11:01
    À : admin@apvdc.ca
    Objet : Re: i have a problem with forms

    A new response has been received:
    Image supprimée par l'expéditeur. JotForm
    Answered by ashwin_d
    Hello Elaine,
    You have exceeded the allowed submission limits. Your forms are currently disabled and that is the reason why you are seeing this error message. Only 10 SSL submissions are allowed in free account and you have already received 11 SSL submissions.
    You should have received the warning emails which are sent whenever you reach close to submission limits.
    I have manually reset your SSL counter to zero and your account is now active. Please be informed that we can reset the counter only once per account. You should stop using the secure forms urls and secure embed scripts should be replaced by non secure embed scripts.
    Image supprimée par l'expéditeur.
    Thank you!
    View this thread on JotForm Support Forum Unsubscribe
    ...
  • Profile Image

    Answered by Elaine Sauvé  on April 23, 2014 at 11:21 AM
    After verification it is still not loading the forms

    Elaine Sauvé Description : Description : grenouille (4)
    Directrice

    Association des personnes vivant avec la douleur chronique
    115, boulevard. Sacré-Cœur, bureau : 211
    Gatineau (Québec) J8X 1C5
    www.douleurchroniqueoutaouais.ca
    Tél. : 819-246-4932
    Fax : 819-246-4933

    Vous êtes inscrit à notre liste d’envoi. Si vous ne désirez plus recevoir les rappels pour les activités.
    Veuillez simplement nous en faire part en répondant à ce courriel. Merci!


    De : JotForm Support Forum [mailto:jotform@jotmails.com]
    Envoyé : 23 avril 2014 11:01
    À : admin@apvdc.ca
    Objet : Re: i have a problem with forms

    A new response has been received:
    Image supprimée par l'expéditeur. JotForm
    Answered by ashwin_d
    Hello Elaine,
    You have exceeded the allowed submission limits. Your forms are currently disabled and that is the reason why you are seeing this error message. Only 10 SSL submissions are allowed in free account and you have already received 11 SSL submissions.
    You should have received the warning emails which are sent whenever you reach close to submission limits.
    I have manually reset your SSL counter to zero and your account is now active. Please be informed that we can reset the counter only once per account. You should stop using the secure forms urls and secure embed scripts should be replaced by non secure embed scripts.
    Image supprimée par l'expéditeur.
    Thank you!
    View this thread on JotForm Support Forum Unsubscribe
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 23, 2014 at 12:58 PM

    Hello Elaine,

    I did check your account and found that it is active. Your forms should be working fine now.

    How could we continue to use your services after the SSL reset is finished?

    You need to stop using the SSL / secure form URL and use the following URL instead:  https://www.jotform.com/form/13091803679

    Here are the steps get your form's non secure URL:

    1. Load your form in editor.

    2. Click on "Setup & Embed" tab and then click on "Embed Form" 

    3. You need to ensure that "Secure form" check box id unchecked. Please check the screenshot below:

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!