Approval and deny automation

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    shorthairissimple
    Asked on January 12, 2022 at 10:09 AM

    Is there a way to change these emails from jot form to my name so clients do clients won’t overlook the email ?

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    gerardw
    Answered on January 12, 2022 at 12:08 PM

    Do you mean to say that the Sender email address on the emails sent after approval/denial should be from your email address and not noreply@jotform.com?

    If yes, you can setup your SMTP as sender email: https://www.jotform.com/help/244-how-to-setup-smtp-for-a-form/. That way your clients will get the email from your email address.

    If you are referring to something else please let us know.

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    shorthairissimple
    Answered on January 19, 2022 at 01:22 PM
    I don't see the email where my question was answered.
    CandayceO
    ...
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    Mightor_M
    Answered on January 19, 2022 at 04:08 PM

    Hi CandayceO,

    Can you please confirm if you didn't receive the email notification of my colleagues response? if so, kindly check your spam or junk folder.

    If you're wanting to change the Sender Name, you can do that by going to Emails and select Recipient. You can then change the Sender Name to your name.

    1642626438_61e87d86e8b91_email.png

    I hope that answers your question.

    Kind regards,