Issues when receiving submitted forms - Missing form questions.

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    fireofficial313
    Asked on January 12, 2022 at 10:29 AM

    Hi! When my form "New Business Registration" is submitted, it is not including the questions next to the answer like my other form do. I have looked all over and I can't seem to figure it out. How do I change that?


    Thank you

  • Profile Image
    Ravi_G
    Answered on January 12, 2022 at 11:58 AM

    Hi,

    Thanks for reaching out to us with your query. However could you please elaborate a bit more on details on the issue so we can understand it better and try to provide the solutions

    Like explain a bit more on this "It is not including the questions next to the answer like my other form does after submitting".

    It would be great if you share the screenshot of the e.g. and links of the form so we can go through with it.

    Will be waiting for your response.

    Thanks,

    Ravi_G.



  • Profile Image
    fireofficial313
    Answered on January 12, 2022 at 01:42 PM

    1642012804_61df2084e0bc3_

    1642012827_61df209b5069a_

    The first one is what I always get and the second one is the newest form. I hope this helps


  • Profile Image
    Gilbert_P
    Answered on January 12, 2022 at 04:22 PM

    Hello,

    Thank you for reaching out to us.

    This usually happens when you duplicate a form field several times as the form questions are also copied which reflects on the notification email. In order to fix this, simply delete the notification email you currently have on the new form then add it back again.

    1642022503_61df4667a845f_

    The new notification email should automatically use the new form questions you have set for the duplicated fields.

    Let us know if you have further questions or concerns.