Appointment Element - unable to set custom slot duration.

  • Profile Image
    bhds
    Asked on January 12, 2022 at 11:32 AM

    Hello.

    I am setting up a form to allow people to book appointments, and am using the Appointment form element.

    I want to set a custom slot duration of 20 minutes, but when I click on the "Custom min" button it merely shows a blue border while I click on it, then the slot duration reverts back to 15 minutes - see the attached screenshot.

    How can I set up a custom slot duration of 20 minutes?

    Thank you.

  • Profile Image
    Fahad_M
    Answered on January 12, 2022 at 01:12 PM

    Hi bhds,

    Apologies for the inconvenience.

    I have cloned your form and tested, I can see that custom field is working fine. I am able to set 20 mins custom slot. You can double click on the custom slot and set custom minutes.

    1642010760_61df18884fd1d_customtime.png

    Please remove the current Appointment field and add it again then check if the issue persist.

    I hope it helps.

  • Profile Image
    bhds
    Answered on January 12, 2022 at 02:17 PM

    Hello.

    Turns out the problem may have been a browser issue - I wasn't able to set the custom time length using Sea Monkey, but had no problem when I used Chrome.

    Thank you.