Appointment Element - unable to set custom slot duration.

  • bhds
    Asked on January 12, 2022 at 11:32 AM

    Hello.

    I am setting up a form to allow people to book appointments, and am using the Appointment form element.

    I want to set a custom slot duration of 20 minutes, but when I click on the "Custom min" button it merely shows a blue border while I click on it, then the slot duration reverts back to 15 minutes - see the attached screenshot.

    How can I set up a custom slot duration of 20 minutes?

    Thank you.

    Jotform Thread 3661941 Screenshot
  • Fahad JotForm Support
    Replied on January 12, 2022 at 1:12 PM

    Hi bhds,

    Apologies for the inconvenience.

    I have cloned your form and tested, I can see that custom field is working fine. I am able to set 20 mins custom slot. You can double click on the custom slot and set custom minutes.

    1642010760 61df18884fd1d customtime Screenshot 10

    Please remove the current Appointment field and add it again then check if the issue persist.

    I hope it helps.

  • bhds
    Replied on January 12, 2022 at 2:17 PM

    Hello.

    Turns out the problem may have been a browser issue - I wasn't able to set the custom time length using Sea Monkey, but had no problem when I used Chrome.

    Thank you.