What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Notification email not received.

    Asked by cordovacouncil on April 23, 2014 at 11:16 AM

    We didn't receive notifications for two submissions. Did a test today and it worked. Client is concerned it is a "reliability" issue. Do you have any idea why she received notification 2 days ago and test today but not for two submissions in between?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 23, 2014 at 12:51 PM

    Hello cordovacouncil,

    Upon checking your form's notification email alert, I found that you have not selected the "Sender Email". That could be the reason of this issue. Please check the screenshot below:

    You should select the "Sender E-mail" in your notification email alert as this is required for your notification email to work.

    You can select either "noreply@jotform.com", "noreply@formresponse.com" or you can setup a custom "Sender E-mail" as well. The following guides should help you:



    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!