Notification email not received.

We didn't receive notifications for two submissions. Did a test today and it worked. Client is concerned it is a "reliability" issue. Do you have any idea why she received notification 2 days ago and test today but not for two submissions in between?

Hello cordovacouncil,

Upon checking your form's notification email alert, I found that you have not selected the "Sender Email". That could be the reason of this issue. Please check the screenshot below:

You should select the "Sender E-mail" in your notification email alert as this is required for your notification email to work.

You can select either "noreply@jotform.com", "noreply@formresponse.com" or you can setup a custom "Sender E-mail" as well. The following guides should help you:

https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

Hope this helps.

Do get back to us if you have any questions.

Thank you!