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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Notification email not received.

    Asked by cordovacouncil on April 23, 2014 at 11:16 AM

    We didn't receive notifications for two submissions. Did a test today and it worked. Client is concerned it is a "reliability" issue. Do you have any idea why she received notification 2 days ago and test today but not for two submissions in between?

    Page URL:
    http://form.jotformpro.com/form/30275134197958

    Submissions and
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    JotForm Support

    Answered by ashwin_d on April 23, 2014 at 12:51 PM

    Hello cordovacouncil,

    Upon checking your form's notification email alert, I found that you have not selected the "Sender Email". That could be the reason of this issue. Please check the screenshot below:

    You should select the "Sender E-mail" in your notification email alert as this is required for your notification email to work.

    You can select either "noreply@jotform.com", "noreply@formresponse.com" or you can setup a custom "Sender E-mail" as well. The following guides should help you:

    https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!