- cordovacouncilAsked on April 23, 2014 at 11:16 AM
We didn't receive notifications for two submissions. Did a test today and it worked. Client is concerned it is a "reliability" issue. Do you have any idea why she received notification 2 days ago and test today but not for two submissions in between?
- JotForm Supportashwin_dAnswered on April 23, 2014 at 12:51 PM
Upon checking your form's notification email alert, I found that you have not selected the "Sender Email". That could be the reason of this issue. Please check the screenshot below:
You should select the "Sender E-mail" in your notification email alert as this is required for your notification email to work.
You can select either "firstname.lastname@example.org", "email@example.com" or you can setup a custom "Sender E-mail" as well. The following guides should help you:
Hope this helps.
Do get back to us if you have any questions.