When downloading submissions, doesn't show all or correct questions and answers on the pdf

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    Asked on January 12, 2022 at 11:55 AM

    I am trying to download submissions as a PDF but when I do, the PDF is completely different than the what the submission shows. Please help!

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    Answered on January 12, 2022 at 02:08 PM

    Hi there,

    Can you please describe to us the process you are doing when you download your Submissions as a PDF file?
    Do you select manually the submissions and then select download as PDF, so the submissions are downloaded separately?
    Or do you use the Download all option, and download all submissions at once through a link in the email?
    Please describe to us the process in detail and share with us the URL of the form, so we can better assist you.
    In the meantime, we have cleared your forms cache, just in case that was causing any ussies.
    Refer to this guide for any additional details and instructions → How to Download Form Submissions as Excel/CSV/PDF.

    Hope this information helps.
    Let us know if you need any further assistance.
    Thank you.