It appears that my "Upload Space" is full. Is there any way to clear this or is it a lifetime usage amount?

  • bandelierptapresident
    Asked on January 12, 2022 at 12:04 PM
  • Collin_S
    Replied on January 12, 2022 at 2:19 PM

    Hi,

    Thank you for contacting us, you can regain the space by deleting your old submissions and then deleting the trash submissions, please see the following guide:

    https://www.jotform.com/help/377-how-to-delete-form-submission-data/

    Please let us know if you require any further assistance or information.

    Have an amazing day.

  • bandelierptapresident
    Replied on January 20, 2022 at 11:22 AM

    I deleted loads of Submissions and then deleted them from Trash… however this did not effect the “Upload Space” being full. How do I make room for “Uploads”? Thanks.

  • Jessica JotForm Support
    Replied on January 20, 2022 at 12:17 PM

    Hello,

    I have recalculated your account's Upload Space. Your account shouldn't be shown as over limit anymore.

    Kindly reconfirm from your end and let us know if you require other assistance.

  • bandelierptapresident
    Replied on January 23, 2022 at 3:49 PM

    Thank you!