What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I cancel my subscription?

    Asked by snyde1k on April 23, 2014 at 12:13 PM

    We have recently updated our website and no longer need Jotform. I am not able to find anywhere under my account where I can delete the subscription. Please advise accordingly.

    JotForm Updated find my account
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    Answered by EliezerN on April 23, 2014 at 01:25 PM

    Upon checking the status of your account snyde1k I found that you already canceled your Premium subscription, so your account is already scheduled to downgrade:

    That means you will no longer be charged and your account will remain as Premium until the date given in the image, on that date the account will be automatically downgraded to free.

    Inform us if you need further assistance with this query.

    Thanks