Form error: Survey is not loading

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    Kathy Munson 
    Asked on January 12, 2022 at 02:25 PM

    Links to our survey are coming back Form not found (jotform

    Can you let us know if your site is down or if we need to do something to fix the problem? My boss created the survey and is unavailable to send this note right now, but she did let me know that she tried to log in earlier and was unable to do so.


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    Answered on January 12, 2022 at 04:42 PM

    Hi Kathy,

    Thanks for reaching out to us!

    I tested the form and I couldn't replicate the issue.


    I checked the account where the form is connected too and it is active. Does this happen to anyone? Could you please try to clear the browser's cache?

    Let us know how it goes.