Form error: Survey is not loading

  • Kathy Munson
    Asked on January 12, 2022 at 2:25 PM

    Links to our survey are coming back Form not found (jotformhttps://form.jotform.com/220057476391053.com)

    Can you let us know if your site is down or if we need to do something to fix the problem? My boss created the survey and is unavailable to send this note right now, but she did let me know that she tried to log in earlier and was unable to do so.


    1642015253 61df2a15d7316  Screenshot 10

  • Nina_J
    Replied on January 12, 2022 at 4:42 PM

    Hi Kathy,

    Thanks for reaching out to us!

    I tested the form and I couldn't replicate the issue.

    1642023605 61df4ab5a0b4b  Screenshot 10

    I checked the account where the form is connected too and it is active. Does this happen to anyone? Could you please try to clear the browser's cache?

    Let us know how it goes.

    Best,

    Nina