What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Once I integrate with Paypal, can I have the system confirm payment before posting data and sending an email.

    Asked by mwinter on April 23, 2014 at 01:05 PM
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    JotForm Support

    Answered by Welvin on April 23, 2014 at 02:23 PM


    That's how our integration works. Once the payment is sent, you will receive the form notification email and you will see the data to your form submissions page. If no payment will be made, no complete submission email will be sent and no data will be visible to your form submissions page. You will see it to your form's incomplete payment section. Check this guide: How-to-View-Incomplete-Payments. The timeframe for this function is 30 minutes, meaning, if a person submitting to your form won't send the payment on this period, that particular submission will become incomplete. 

    Should you need any further information, please do not hesitate to contact us.