Paid for upgrade, forms still disabled

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    Sarah Moore 
    Asked on January 12, 2022 at 05:05 PM

    Hi

    I’ve tried paying to upgrade our jotform to silver and I’ve done this twice, but it is still disabled our forms.

    How can I rectify this?? It is urgent.


    Thanks

    Sarah

    Screenshot
  • Profile Image
    Fahad_M
    Answered on January 12, 2022 at 06:54 PM

    Hi,

    I can see that your account is active and your forms are working fine.

    Can you please provide the form link or id? So, that we can investigate further.

    Looking forward to hear from you soon.