Paid for upgrade, forms still disabled

  • Sarah Moore
    Asked on January 12, 2022 at 5:05 PM

    Hi

    I’ve tried paying to upgrade our jotform to silver and I’ve done this twice, but it is still disabled our forms.

    How can I rectify this?? It is urgent.


    Thanks

    Sarah

    Jotform Thread 3663234 Screenshot
  • Fahad JotForm Support
    Replied on January 12, 2022 at 6:54 PM

    Hi,

    I can see that your account is active and your forms are working fine.

    Can you please provide the form link or id? So, that we can investigate further.

    Looking forward to hear from you soon.