My app crashed and now I cannot login

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    Dean Whitney 
    Asked on January 12, 2022 at 05:50 PM

    My app crashed and now I cannot login.

    I followed the instructions to reset my password, but it is still not recognizing it. Can you help me?

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    Fahad_M
    Answered on January 12, 2022 at 06:30 PM

    Hi Dean,

    I have checked your account it has been Auto suspended. I have forwarded your concern to review team to further check and investigation. We will update you on this thread once we would have any information.

    We appreciate your patience.

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    Dean Whitney 
    Answered on January 13, 2022 at 12:56 PM

    Thank you. I was wondering if you’ve made any progress on this? I’m strongly considering upgrading my service with you guys but I want to make sure that I can login first. Thank you

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    Harvey_N
    Answered on January 13, 2022 at 01:38 PM

    Hello,

    Apologies for the wait our review team is still checking your account, We have sent a follow-up message to them. We will update you on this thread as soon as we hear back from them.

    Thank you.

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    Dean Whitney 
    Answered on January 14, 2022 at 08:48 AM

    While we are waiting:

    I built an employment application form which I plan to make available via my website. I want to setup another form where the user registers for an account where they provide a username and password to access the employment application and can see the other applications that they have submitted and monitor their progress. I’m planning on using prepopulated field to ‘link’ the application form with either the user I’d or submissionid from the login form. Is this possible?

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    ashwin_d
    Answered on January 14, 2022 at 09:38 AM

    Upon checking your account, I found that it's suspended by our anti-phishing system. As your form "Employment Application Registration" has fields like "password" which makes it suspected of being used for phishing. Please check the screenshot below:

    1642171056_61e18ab0114f6_pwd1.png

    Authentication form can't be used in Jotform and creating such forms are against the Terms of Use. I have deleted the guilty fields from your form and activated your account again.

    Kindly refrain from creating a form with email/password, login/password or credit card details.

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    Dean Whitney 
    Answered on January 14, 2022 at 10:08 AM

    That completely slipped my mind.

    Thank You So Much