Client says Jotform stopped allowing her to download the rest of submissions

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    Jared
    Asked on January 12, 2022 at 07:41 PM

    Hi,

    Is there a limit on how many submissions can be downloaded? My client now says that she was downloading the form submissions and the attachments but now Jotform stopped allowing her to download the rest. I believe there were 41 submissions. She was able to download about half but now can't download the rest of them.

    Thank you,

    Jared

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    BDAVID
    Answered on January 12, 2022 at 07:50 PM

    What type of download was that? All forms and submissions or submissions from an individual form?

    If it was from an individual form, in which format(PDF, Excel, or CSV) was your client downloading the submissions? If an error showed up, please share a screenshot of it: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/

    And provide us the URL of the form where submissions cannot be downloaded anymore: https://www.jotform.com/help/401-where-to-find-my-form-url/